Frequantly Asked Questions

Frequently Asked Questions (FAQ) - Car Hire Dalaman

1. What documents are required to rent a car?

To rent a car, you need a valid driver’s license, an ID or passport, and a credit card.

2. Is there an age limit for renting a car?

Yes, the minimum age requirement is 21 for economy and standard vehicles, and you must have at least 2 years of driving experience. For luxury and special vehicles, the age limit may be higher.

3. Do you require a deposit?

Yes, a security deposit is held on your credit card at the time of rental. The deposit amount varies depending on the vehicle category.

4. What is the fuel policy?

You must return the car with the same fuel level as when you picked it up. Otherwise, a refueling charge will apply.

5. How is the rental period calculated?

The rental period is calculated in 24-hour intervals from the time you pick up the vehicle. Late returns may incur additional charges.

6. Do you offer airport pickup and drop-off?

Yes, we provide vehicle pickup and drop-off services at Dalaman Airport. You can pre-book to ensure a quick and hassle-free process.

7. What does the insurance cover?

Our standard rentals include basic insurance. Additional coverage, such as Collision Damage Waiver (CDW) for windshield, tires, and headlights, can be purchased separately.

8. How can I cancel my reservation?

You can cancel your reservation through our website or by contacting our customer service team. The free cancellation policy depends on the terms of your booking.

9. Can I add an additional driver?

Yes, you can add an additional driver. However, they must meet the same age and license requirements as the primary driver.

10. What should I do if the car breaks down?

We offer 24/7 roadside assistance. If you experience any issues, please contact our customer service team immediately.

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